State and provincial governments working
together to safeguard and return your lost funds
|FREQUENTLY ASKED QUESTIONS!|
|Top 10 Most asked questions|
Q. Can MissingMoney.com search records for me?
A. Unfortunately at MissingMoney.com we cannot search for our users, but we've made searching easy so you can do it yourself. Just enter the name of the person or business you wish to search for in the search box located on the homepage of the site. Click GO!, and review the results.
Q. When I first enter MissingMoney.com the site asks me to enter my zip code, I do not remember the zip code of where I am searching.
A. Please enter the state and zip code for where YOU live TODAY. This information helps us track site usage and DOES NOT LIMIT your search results. Your search will run against all states and provinces in the MissingMoney.com database. This saves you time and helps you find more missing money.
Q. Why does search keep sending me back to the home page?
A. The problem is usually caused by having 2 cookie files for this site that are conflicting with each other. To resolve this, close all open browser windows, and then delete your MissingMoney cookie file(s). These are usually stored in a directory called C:\Documents and Settings\David\Cookies Where David is the user name of the person signed on the machine. The file names will be something like firstname.lastname@example.org and email@example.com. Delete both files, then reopen your browser and start again.
Q. How do I search for a partial company name?
A. Please go to our Advanced Search page, then enter the first part of your company name in the last name field (a minimum of 5 characters nust be entered), followed by the wild card symbol '%', (e.g. Laidlaw%). This will then show you up to 200 matches. Try adding either more characters before the '%' symbol or specify the states and provinces (up to 4) to search. Clear the checkbox to 'Search All States and Provinces', and enter up to 4 states or provinces in the drop down selections below, then press 'Search Again'.
Q. What about Canada and other non-U.S. unclaimed property?
A. Many countries have unclaimed property laws. You can link to unclaimed property listings for Canada by going to our Related Sites page.
Q. Why do some of the property items only have limited information displayed (no dollar amount, no street address)?
A. By law many States and Provinces cannot reveal the dollar amount of the property they hold, nor can they reveal the last known street address. Some States and Provinces also withhold such information to prevent fraud.
Q. When will my state be participating in MissingMoney.com?
A. Many states and provinces are in the process of joining MissingMoney. Check back often to find out which states have joined.
Q. Does MissingMoney.com list all records held by the participating states and provinces?
A. No. Some states and provinces do not list all of the records in their custody. For example, some states and provinces do not list records under a certain dollar amount. Other states only list the most recent property items in their custody, while yet others list only older records. However, we still receive thousands of new listings each month from the participating states and provinces.
Q. What are States and Provinces doing to try and find missing owners?
A. In addition to MissingMoney.com, States and Provinces try to find missing owners in many ways. Most states publish listings in the newspapers of general circulation. Some States and Provinces also set up booths at their State fairs and other State events and many host telethons to try and locate missing owners.
Q. Can you tell me more about forgotten U.S. Savings Bonds?
A. If you have a specific question about cashing or replacing Savings Bonds you can visit the U.S. Savings Bonds site by clicking here www.savingsbonds.gov/sav/sbfaqcs2.htm#lost.
Q. Why can't I see more than 200 property records?
A. Our web site is set up to return 200 results per search. If you have more than 200 potential matches, you should specify the cities and states / provinces where you have previously lived. Our advanced search or profile search allows you to enter up to 4 previous addresses.
Q. Another service contacted me and told me I have property. How come I can't find it on MissingMoney.com?
A. Some people and companies, known as heir finders contact consumers about unclaimed funds. Oftentimes they charge a "finder's" fee which can be as much as 50% of the property amount. To try and locate these funds yourself, for free, first conduct a search of MissingMoney.com and if you don't see the property listed, you should try linking out to non-participating state web sites via the map on our site. (click on "State Contact Information" on the left hand side of MissingMoney.com homepage). Click on a state and you will be brought to their Unclaimed Property Page enabling you to search their site directly.
You can also try searching the federal agency web sites by linking from our Related Sites page. It could also be unclaimed property that has not yet been turned over to the State. In this case, you have to contact the company holding the funds. You should try former insurance companies or other companies with whom you did business and may have forgotten an account. Also, try checking back with MissingMoney.com monthly as new states and provinces and new records are continually added.
Q. How do I make a claim?
A. To make a claim you first have to perform a search. Click on your name in the search results list, then click 'Claim This Item', complete the required information and then click 'Submit'. You will then be instructed to follow the stateï¿½s instructions to complete the claim process. To contact a state directly click here for a list of State Contact Addresses.
Q. How can I get a claim form?
A. If you search and find a record to claim, simply click on the name in the search results list and complete the information requested in the next couple of screens. The system will then either show you a completed claim form to print and mail to the state, or with some states and provinces we send them an email with all your information and then they will send you a claim inquiry packet. Or click here for a list of State Contact Addresses to request a claim form.
Q. I don't have a computer to print the claim form.
A. If you don't have a computer you can try a couple of different measures. You could access the site from another computer, such as your work computer or the computer of another family member or friend. You can also click on the "I can't print" link to get the address for the State holding your funds and write to request a claim form be mailed to you.
Q. Is there a time limit or fee for claiming the items from the state?
A. No. States and Provinces act as the custodians of your property until you claim it from them. In most cases States do not charge a fee to you when you claim unclaimed property. Some people and companies, known as heir finders or locators will try to charge up to 50% for helping you claim your funds. There is really no need to pay these service providers since you can find your money for free by using MissingMoney.com and working directly with the U.S. States and Canadian Provinces.
Q. How can I find out the status of my claim?
A. Please note you will have to contact the state or province Unclaimed Property Department directly to inquire about a specific claim inquiry. Claims processing times do vary from state to state and by property type. You can eliminate claims processing delays by making sure you have the required paperwork completely and by sending all the required documentation. Click here for State / Provinces Contact Addresses.
Q. What if the owner listed is deceased?
A. If you think that you are the rightful heir, be sure to follow all of the instructions provided on the claim form. States and provinces have different requirements for processing claims, but generally you would be required to provide documentation such as death certificate, Letters of testamentary, proof of the account owner's connection with the last known address, etc.
Q. What if I can't prove the last known address?
A. Most States and Provinces do require some proof of connection to the last known address. If you cannot provide any such proof you can submit the completed claim form with a letter stating that you cannot locate any proof of the old address. The State will then advise you what documentation it will require to process your claim inquiry.
Q. The name on the property item is the same as mine, but I'm not 100% sure that it is me. How do I know if it belongs to me?
A. If there is a chance that you could have forgotten some of your money in the past, you could be the owner of unclaimed property. Try to determine if a property item is yours by looking at all of the information displayed in the Search Results. Did you ever live at the last known address or the last known city and state? Do you recall ever having an account with the holder company displayed? If so, you may be the rightful owner and should consider submitting a claim inquiry. The State will require that you submit documentation to validate that you are the rightful owner. In the process you will work directly with the State and they can help determine if you are entitled to the property.
Q. I am having trouble printing, what should I do?
A. First try to use the File/Print options from your browser menu. This will usually solve the problem. You can also try upgrading your browser. Some older browsers do not support the Print functionality. If you still cannot print, you can contact the state holding your unclaimed property to request a form be mailed to you. Click to see a list of State Contact Addresses.
Q. I forgot my password. How can I sign in?
A. Lots of people forget their password so we've built in measures to help you. From the Log in screen you can click on "I forgot my password" to view your password hint or request that your password be emailed to you.
Q. How do I edit my profile information?
A. Come back to www.missingmoney.com and log in. Then click on "Maintain Profiles" to edit your profile.
Q. I'm getting error messages saying I don't have a Secured browser, what should I do?
A. Some older browser versions will not support our web site. You can try upgrading to a more current version of your browser. Our site is best viewed using versions of Internet Explorer 6.0 or higher or Netscape 7.0 or higher.
Q. I'm getting messages about moving to/from a secured page, what should I do?
A. All pages of our web site where you input information are secured. Pages which do not required input, such as the Search Results pages, are unsecured. When you move from a secure page to an unsecured page you might see this message. You can move from page to page but must click through the messages. These messages are for your knowledge and security. This is a common message when you use secured web sites such as the many financial web sites. There is usually a checkbox option which you can select to also disable this message from appearing again.
Q. I keep getting a Security Certificate message, what do I do?
A. Many early browsers include a security component which expired at the end of 1999. If you haven't already seen the Security Certificate Expiration message when surfing the Internet, you probably are encountering it while viewing MissingMoney.com because you are attempting to access secure parts of our site. Please note that the connection between our site and your browser is secure. You may need to do one of two things to get past the message: (1) the warning message is only an alert. You can click "Continue", however you will continue to receive the message whenever you access a web site using encryption; (2) you should consider upgrading your browser. To download a new browser visit the web site of your browser's manufacturer. (i.e. Netscape or Microsoft). The newest browsers have updated Security Certificates. For more details click the Digicert logo, the provider of our security certificate.
Q. Can I access MissingMoney.com using WebTV?
A. Good News, WebTV users can now access MissingMoney.com. We thank you for your patience.
Q. Can I contact MissingMoney.com?
A. For General Questions, please complete our General Support form.
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